Get the Deaf person's attention before you begin to speak; it is acceptable to tap a person lightly on the shoulder or arm or to wave a hand, small piece of paper or cloth gently in the person's direction to attract his or her attention.
Make sure the Deaf person can clearly see your mouth and face. Don't eat, smoke, chew gum or hold your hands in front of your mouth while you talk.
Allow the interpreter to stand or sit slightly behind you to one side, so the Deaf client can see both you and the interpreter simultaneously.
Speak directly to the deaf client, not to the interpreter.
Speak and enunciate clearly and normally, but don't exaggerate your lip movements and use facial expressions and body language to clarify your message. Maintain eye contact throughout the conversation.
Remember that everything you say will be interpreted, just as everything the Deaf client says will be interpreted.
Please ask the Deaf client to repeat the comment if you miss or do not understand something that has been spoken.
Use pencil and paper or visual aids as necessary.
Do not allow a coworker who has taken sign language classes to interpret for the Deaf consumer.
Do not use family members or friends to interpret; the Deaf consumer has a legal right to a professionally qualified Interpreter.
Do not ask the interpreter to help the Deaf consumer complete forms; the interpreter interprets the questions, but does not personally answer them.
Equip your business, office, etc, with assistive devices for the Deaf, such as TTY, smoke alarm strobe light, flashers and TV with closed captioning with people who are Deaf and/or Hard of Hearing.